Every holder receives a substitute document together with Opencard. This document can be used if Opencard doesn’t work. It can be used as a one day pass for travelling with Prague Integrated Transport, and it is valid for all zones. All you need to do is to complete the empty boxes on the substitute document with the last eight Opencard numbers. They can be found directly under the photograph.
Useful Information
Customer centre opencard - Palác Adria
Palác Adria, Jungmannova 31, 110 00 Prague 1
Mon and Wed 08:30 a.m.-08:00 p.m., Tue and Thu 08:30 a.m.-06:00 p.m., Fri 08:30 a.m.-noon
Line for blocking Opencard
210 028 111
Mon-Fri 9:00 a.m.-06:00 p.m.
