How to Manage

I Want a Card

Read the conditions and submit the completed application form. You will receive the card either by post or you can collect it in person.

• Detailed instructuons

Card Replacement

If you want to exchange the card, you need to resubmit the card application form. Take the old card with you to the contact point.

• Detailed instructuons

Card blocking and unblocking

You can block/unblock the card either via phone or at a contact point.

• Detailed instructuons

Loss of Card

In cases of loss, we recommend to block the card to avoid any misuse. Then you can apply for a new card.

• Detailed instructuons

Change of Personal Data

Change of personal data is free of charge. For changes of name or photograph, it is necessary to replace the card.

• Detailed instructuons

Card Cancellation

If you want to cancel the card, you have to complete an Opencard cancellation form and attach the card.

• Detailed instructuons

Purchase of Opencard Vouchers

• Detailed instructuons

Substitute Document

It can be used for travelling with Prague Integrated Transport in case the original card doesn’t work.

• Detailed instructuons

Suspension of yearly ticket

• Detailed instructuons

Complaint

If the card doesn’t work, you can submit a complaint at selected contact points. You can complain of incorrect print via the internet.

• Detailed instructuons

DPP E-Shop

How to proceed when purchasing an electronic season-voucher in the e-shop of DPP (the Prague Public Transit Co.)?

• Detailed instructuons