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<title>Card Complaint (Opencard)</title>

<meta name="description" content="Choice is restricted to the forms required for complaints concerning the card." />
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<div id="site-basics"><div><div><div>
	<p><strong>Opencard: Your Convenience Card</strong></p>
	<a id="home-link" href="http://opencard.praha.eu/jnp/en/home/index.xml" rel="start home">Home Page<span></span></a>
	<a id="portal-link" href="http://www.praha.eu/jnp/en/home/index.xml">Portal of Prague<span></span></a>
<a id="lang" href="http://opencard.praha.eu/jnp/cz/formulare/index.xml" lang="cs" xml:lang="cs">Česky</a></div></div></div></div><ul id="micronav">
	<li><a href="#main-menu">Main Menu</a></li>
	<li><a href="#content">Content</a></li>
	<li><a href="#useful-info">Useful Information</a></li>
	<li><a href="#site-info">About the Site</a></li>
</ul><form id="search" method="get" action="http://opencard.praha.eu/jnp/en/search/index$1160.xml">
	<h2><label for="q">Search:</label></h2>
	<div><input id="q" name="q" type="text" /><input type="submit" id="sq" value="Search" /><span class="reset"></span><input type="hidden" name="site" value="opencard_en" /><input type="hidden" name="client" value="cz_frontend" /><input type="hidden" name="output" value="xml_no_dtd" /><input type="hidden" name="ie" value="UTF-8" /><input type="hidden" name="oe" value="UTF-8" /><input type="hidden" name="getfields" value="*" /><input type="hidden" name="requiredfields" value="" /><input type="hidden" name="filter" value="p" /></div>
</form><hr />
<div id="main-menu"><div><div><div>
	<ul>
<li><a href="http://opencard.praha.eu/jnp/en/about/index.xml" title="">About the Card</a></li>
<li><a href="http://opencard.praha.eu/jnp/en/uses/index.xml" title="Opencard can be used as a replacement season tram ticket for Prague public transport and enables payment of parking, identification in the Municipal Library of Prague and access to the services of the Portal of Prague.">Uses for the Card</a></li>
<li><a href="http://opencard.praha.eu/jnp/en/terms/index.xml" title="Conditions for Issue and Use of the card, Card Fee.">Terms</a></li>
<li><a href="http://opencard.praha.eu/jnp/en/how_to/index.xml" title="How to get the card. How to activate the service. What to do in cases of loss of card.">How to</a></li>
<li><a href="http://opencard.praha.eu/jnp/en/contacts/index.xml" title="Contact points and customer service phone lines which can be utilized for requests and questions regarding Opencard.">Contacts</a></li>
<li><a href="http://opencard.praha.eu/jnp/en/forms/index.xml" title="Download Opencard Application forms, Activation forms, Forms for changes of personal data.">Forms</a></li>
<li><a href="http://opencard.praha.eu/jnp/en/complaints/index.xml" title="Making a On-line Complain">On-line Complaints</a></li>
<li><a href="http://opencard.praha.eu/jnp/en/news/index.xml" title="News in Opencard project">News</a></li>
<li class="last"><a href="http://opencard.praha.eu/jnp/en/faq/index.xml" title="">FAQ</a></li>
</ul>
</div></div></div></div><hr />
<div id="pg">

<div id="content" class="content-and-sidebar">
<h1>Forms</h1>
	
<div id="see-other">
<p>Editable version is selected. Choice is restricted to the forms required for complaints concerning the card.</p>
<p>Change filter settings to modify the selection.</p></div>
<div id="article">
<form class="filter" action="http://opencard.praha.eu/jnp/en/forms/index.xml" method="get">
<fieldset>
	<select name="selectedAction" onchange="this.form.submit();">
<option value="">All forms</option>
<option value="application">Card Application</option>
<option value="blocking_and_unblocking">Card blocking and unblocking</option>
<option value="replacement">Card Replacement</option>
<option value="personal_data_change">Personal Data Change</option>
<option value="cancellation">Card Cancellation</option>
<option value="complaint" selected="selected">Card Complaint</option>
</select>
	<input type="radio" name="pdfVersion" value="editable" id="file-filter-editable" onclick="this.form.submit();" checked="checked" /><label for="file-filter-editable">editable</label>
	<input type="radio" name="pdfVersion" value="printable" id="file-filter-printable" onclick="this.form.submit();" /><label for="file-filter-printable">print version</label>
	<input type="submit" value="Upravit výběr" id="file-filter-submit" />
	<script type="text/javascript"><!--//--><![CDATA[//><!--
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</fieldset>
</form>

<ul class="files">

<li class="file-pdf last">
	<div class="about">
		<h2><a href="/public/a1/50/fa/172869_4_protokol_o_reklamaci_karty_1._05.pdf">Protokol o reklamaci karty</a>.pdf</h2>
		<p>82 kB</p>
	</div>
	<div class="summary">
<p>If your card doesn’t work properly, complete this form and take it to an Opencard contact point.</p></div>
	<ul class="download link-list">
<li><a href="/public/a1/50/fa/172869_4_protokol_o_reklamaci_karty_1._05.pdf">Editable Version</a></li>
				<li><a href="/public/1d/46/f9/172629_4_protokol_o_reklamaci_karty_PRESS_081208.pdf">Print Version</a></li>
</ul>
</li></ul></div>
<div id="side">
<h2><span><span>How to complete forms</span></span></h2>
<div class="data">
<p>There are two ways you can complete the form:</p>

<ol>
	<li>Print the Notification form,&nbsp;complete it&nbsp;by hand and make 1 copy (or you can print 2 copies and&nbsp;complete both of them by hand); attach a colour passport size photograph, and take both copies to an Opencard contact point.</li>
	<li>Complete&nbsp;the Notification form on the computer (application requirements and instructions), print 2 copies, attach a colour passport size photograph, and take both copies to an Opencard contact point. The advantage of this type of form is that you can save it on your computer.</li>
</ol></div></div>
</div><div id="submenu">
	<ul>
<li>
<a href="http://opencard.praha.eu/jnp/en/forms/index.xml?pdfVersion=editable">All forms</a>
</li>
<li>
<a href="http://opencard.praha.eu/jnp/en/forms/application.xml?pdfVersion=editable">Card Application Forms</a>
</li>
<li>
<a href="http://opencard.praha.eu/jnp/en/forms/blocking_and_unblocking.xml?pdfVersion=editable">Card Blocking and Unblocking Forms</a>
</li>
<li>
<a href="http://opencard.praha.eu/jnp/en/forms/replacement.xml?pdfVersion=editable">Card Replacement Forms</a>
</li>
<li>
<a href="http://opencard.praha.eu/jnp/en/forms/personal_data_change.xml?pdfVersion=editable">Personal Data Change Forms</a>
</li>
<li>
<a href="http://opencard.praha.eu/jnp/en/forms/cancellation.xml?pdfVersion=editable">Card Cancellation Forms</a>
</li>
<li>
<strong>Card Complaint Forms</strong>
</li>
</ul>
</div>
</div><hr />
<div id="useful-info"><div id="uil">

	<h2>Useful Information</h2>

	<div id="customer-center">
		<div class="data vcard">
			<h3 class="fn org">Customer centre opencard - Palác Adria</h3>
			
			
			<p class="adr"><span class="street-address">Palác Adria, Jungmannova 31,</span> <span class="rest-of-address"><span class="postal-code">110 00</span> <span class="locality">Prague 1</span></span></p>
			<p class="hours">
				<strong><abbr title="Monday">Mon</abbr>-<abbr title="Thursday">Thu</abbr></strong> <span>8a.m.-6p.m.</span>, <strong><abbr title="Friday">Fri</abbr></strong> <span>8a.m.-noon</span>
			</p>
		</div></div>

	<hr />

	<div id="block-line">
		<div class="data vcard">
			<h3 class="fn org">Phone Line for Card Blocking</h3>
			<p class="tel"><abbr title="+420210028111">210 028 111</abbr></p>
			
			
			<p class="hours">
				<strong><abbr title="Monday">Mon</abbr>-<abbr title="Sunday">Sun</abbr></strong> <span>9a.m.-6p.m.</span>
			</p>
		</div></div>

	<hr />

	<div id="info-line">
		<div class="data vcard">
			<h3 class="fn org">Customer Phone Line</h3>
			<p class="tel"><abbr title="+420224224224">224 224 224</abbr></p>
			<p class="email"><a href="mailto:info@praha.eu">info@praha.eu</a></p>
			
			<p class="hours">
				<strong><abbr title="Monday">Mon</abbr>-<abbr title="Friday">Fri</abbr></strong> <span>8:30a.m.-5p.m.</span>
			</p>
		</div></div>

</div></div><hr />
<div id="site-info"><div id="sil">
	<h2>About the Site</h2>
	<div>
		<ul id="site-links">
			
			<li><a href="http://opencard.praha.eu/jnp/en/site_info/contacts.html">Webmaster</a></li>
			<li><a href="http://opencard.praha.eu/jnp/en/site_info/accessibility.html">Accessibility Statement</a></li>
			
			<li><a href="http://opencard.praha.eu/jnp/en/site_info/sitemap/index.html">Site Map</a></li>
			<li><a href="http://opencard.praha.eu/jnp/en/news/index.rss">RSS</a></li>
			<li><a href="http://opencard.praha.eu/jnp/en/news/index.atom">Atom</a></li>
		</ul>
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<p>&copy; 2006-2008 Magistrát hl. m. Prahy</p></div>
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