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<title>Frequently Asked Questions (Opencard)</title>

<meta name="description" content="Opencard is a smart-card designed for Prague residents and visitors. It is issued by Prague City Hall. The aim of the project is to establish new ways of communication between the City and its citizens and less complicated and more convenient access to the services provided by the City." />
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<div id="site-basics"><div><div><div>
	<p><strong>Opencard: Your Convenience Card</strong></p>
	<a id="home-link" href="http://opencard.praha.eu/jnp/en/home/index.xml" rel="start home">Home Page<span></span></a>
	<a id="portal-link" href="http://www.praha.eu/jnp/en/home/index.xml">Portal of Prague<span></span></a>
<a id="lang" href="http://opencard.praha.eu/jnp/cz/otazky_a_odpovedi/index.xml" lang="cs" xml:lang="cs">Česky</a></div></div></div></div><ul id="micronav">
	<li><a href="#main-menu">Main Menu</a></li>
	<li><a href="#content">Content</a></li>
	<li><a href="#useful-info">Useful Information</a></li>
	<li><a href="#site-info">About the Site</a></li>
</ul><form id="search" method="get" action="http://opencard.praha.eu/jnp/en/search/index$1160.xml">
	<h2><label for="q">Search:</label></h2>
	<div><input id="q" name="q" type="text" /><input type="submit" id="sq" value="Search" /><span class="reset"></span><input type="hidden" name="site" value="opencard_en" /><input type="hidden" name="client" value="cz_frontend" /><input type="hidden" name="output" value="xml_no_dtd" /><input type="hidden" name="ie" value="UTF-8" /><input type="hidden" name="oe" value="UTF-8" /><input type="hidden" name="getfields" value="*" /><input type="hidden" name="requiredfields" value="" /><input type="hidden" name="filter" value="p" /></div>
</form><hr />
<div id="main-menu"><div><div><div>
	<ul>
<li><a href="http://opencard.praha.eu/jnp/en/about/index.xml" title="">About the Card</a></li>
<li><a href="http://opencard.praha.eu/jnp/en/uses/index.xml" title="Opencard can be used as a replacement season tram ticket for Prague public transport and enables payment of parking, identification in the Municipal Library of Prague and access to the services of the Portal of Prague.">Uses for the Card</a></li>
<li><a href="http://opencard.praha.eu/jnp/en/terms/index.xml" title="Conditions for Issue and Use of the card, Card Fee.">Terms</a></li>
<li><a href="http://opencard.praha.eu/jnp/en/how_to/index.xml" title="How to get the card. How to activate the service. What to do in cases of loss of card.">How to</a></li>
<li><a href="http://opencard.praha.eu/jnp/en/contacts/index.xml" title="Contact points and customer service phone lines which can be utilized for requests and questions regarding Opencard.">Contacts</a></li>
<li><a href="http://opencard.praha.eu/jnp/en/forms/index.xml" title="Download Opencard Application forms, Activation forms, Forms for changes of personal data.">Forms</a></li>
<li><a href="http://opencard.praha.eu/jnp/en/complaints/index.xml" title="Making a On-line Complain">On-line Complaints</a></li>
<li><a href="http://opencard.praha.eu/jnp/en/news/index.xml" title="News in Opencard project">News</a></li>
<li class="last"><a href="http://opencard.praha.eu/jnp/en/faq/index.xml" title="">FAQ</a></li>
</ul>
</div></div></div></div><hr />
<div id="pg">

<div id="content" class="content-and-sidebar">
<h1>Frequently Asked Questions</h1>
	
<div id="article">
<ul class="faq">

<li class="qa   " id="faq-172860">
	<h2>What is Opencard and what is it for?</h2>
<p>Opencard is a multifunctional smart card. Residents and visitors to the city can use the card for services and organisations provided by Prague City Hall, and other partners&nbsp;in the project. Opencard will also serve as a means&nbsp;of improving communication with the City and its offices.</p>

<p>The card can be used:</p>

<ul>
<li>As a Smart card for parking payment in paid parking zones</li>
<li>For identification in the Municipal library of Prague</li>
<li>For secure access to the Portal of Prague, www.praha.eu</li>
<li>As a season ticket for Prague public transport</li>
</ul></li>
<li class="qa   " id="faq-172847">
	<h2>What does the name Opencard mean and what does it stand for?</h2>
<p>The name and appearance of the card stands for accessibility and convenience. The card will become a symbol of&nbsp;residents' and visitors’ ease of access to the services and institutions provided by Prague City Hall and other partners&nbsp;in the project.</p>

<p>An important aspect that influenced the choice of the English name was that it is easy for Prague residents&nbsp;as well as for foreign visitors to understand. Comprehensibility of the name was also verified in a qualitative and quantitative survey.</p></li>
<li class="qa   " id="faq-172839">
	<h2>Will there be only one type or more types of Opencard?</h2>
<p>Currently there is only one card that is issued&nbsp;in any holder’s name. This type is bound to a specific person. It is expected that a non-specific card will also be created that will serve mostly for tourists and visitors&nbsp;to Prague.</p></li>
<li class="qa   last" id="faq-172862">
	<h2>Why are smart cards being introduced on a mass scale just now?</h2>
<p>As a member country of the EU, the Czech Republic declared its support for the Lisbon process; the aim of which is to make Europe the most competitive and dynamic knowledge based economy by 2010.&nbsp;One of the most important tools in achieving this target is the broadest possible implementation of information and communication technologies in the public realm.</p></li></ul></div>
<div id="side">
<h2><span><span>Table of Contents</span></span></h2>
<div class="data">

<ul id="expand-all">
<li><a href="#faq-172860">What is Opencard?</a></li>
<li><a href="#faq-172847">What does the name Opencard mean?</a></li>
<li><a href="#faq-172839">Will there be more types of Opencard?</a></li>
<li><a href="#faq-172862">Why are smart cards being introduced?</a></li>
</ul>

</div></div>
</div><div id="submenu">
<ul>

<li>
<strong>FAQ</strong>
</li>

<li>
<a href="http://opencard.praha.eu/jnp/en/faq/how_to_obtain/index.xml">How to obtain card</a>
</li>

<li>
<a href="http://opencard.praha.eu/jnp/en/faq/how_to_use/index.xml">How to use card</a>
</li>

<li>
<a href="http://opencard.praha.eu/jnp/en/faq/technology/index.xml">Technology and security</a>
</li>

<li>
<a href="http://opencard.praha.eu/jnp/en/faq/myths/index.xml">Myths and Misunderstandings</a>
</li>
</ul>
</div></div><hr />
<div id="useful-info"><div id="uil">

	<h2>Useful Information</h2>

	<div id="customer-center">
		<div class="data vcard">
			<h3 class="fn org">Customer centre opencard - Palác Adria</h3>
			
			
			<p class="adr"><span class="street-address">Palác Adria, Jungmannova 31,</span> <span class="rest-of-address"><span class="postal-code">110 00</span> <span class="locality">Prague 1</span></span></p>
			<p class="hours">
				<strong><abbr title="Monday">Mon</abbr>-<abbr title="Thursday">Thu</abbr></strong> <span>8a.m.-6p.m.</span>, <strong><abbr title="Friday">Fri</abbr></strong> <span>8a.m.-noon</span>
			</p>
		</div></div>

	<hr />

	<div id="block-line">
		<div class="data vcard">
			<h3 class="fn org">Phone Line for Card Blocking</h3>
			<p class="tel"><abbr title="+420210028111">210 028 111</abbr></p>
			
			
			<p class="hours">
				<strong><abbr title="Monday">Mon</abbr>-<abbr title="Sunday">Sun</abbr></strong> <span>9a.m.-6p.m.</span>
			</p>
		</div></div>

	<hr />

	<div id="info-line">
		<div class="data vcard">
			<h3 class="fn org">Customer Phone Line</h3>
			<p class="tel"><abbr title="+420224224224">224 224 224</abbr></p>
			<p class="email"><a href="mailto:info@praha.eu">info@praha.eu</a></p>
			
			<p class="hours">
				<strong><abbr title="Monday">Mon</abbr>-<abbr title="Friday">Fri</abbr></strong> <span>8:30a.m.-5p.m.</span>
			</p>
		</div></div>

</div></div><hr />
<div id="site-info"><div id="sil">
	<h2>About the Site</h2>
	<div>
		<ul id="site-links">
			
			<li><a href="http://opencard.praha.eu/jnp/en/site_info/contacts.html">Webmaster</a></li>
			<li><a href="http://opencard.praha.eu/jnp/en/site_info/accessibility.html">Accessibility Statement</a></li>
			
			<li><a href="http://opencard.praha.eu/jnp/en/site_info/sitemap/index.html">Site Map</a></li>
			<li><a href="http://opencard.praha.eu/jnp/en/news/index.rss">RSS</a></li>
			<li><a href="http://opencard.praha.eu/jnp/en/news/index.atom">Atom</a></li>
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<p>&copy; 2006-2008 Magistrát hl. m. Prahy</p></div>
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