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<title>How to obtain the card (Opencard)</title>

<meta name="description" content="Opencard is a smart-card designed for Prague residents and visitors. It is issued by Prague City Hall. The aim of the project is to establish new ways of communication between the City and its citizens and less complicated and more convenient access to the services provided by the City." />
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<div id="site-basics"><div><div><div>
	<p><strong>Opencard: Your Convenience Card</strong></p>
	<a id="home-link" href="http://opencard.praha.eu/jnp/en/home/index.xml" rel="start home">Home Page<span></span></a>
	<a id="portal-link" href="http://www.praha.eu/jnp/en/home/index.xml">Portal of Prague<span></span></a>
<a id="lang" href="http://opencard.praha.eu/jnp/cz/home/index.xml" lang="cs" xml:lang="cs">Česky</a></div></div></div></div><ul id="micronav">
	<li><a href="#main-menu">Main Menu</a></li>
	<li><a href="#content">Content</a></li>
	<li><a href="#useful-info">Useful Information</a></li>
	<li><a href="#site-info">About the Site</a></li>
</ul><form id="search" method="get" action="http://opencard.praha.eu/jnp/en/search/index$1160.xml">
	<h2><label for="q">Search:</label></h2>
	<div><input id="q" name="q" type="text" /><input type="submit" id="sq" value="Search" /><span class="reset"></span><input type="hidden" name="site" value="opencard_en" /><input type="hidden" name="client" value="cz_frontend" /><input type="hidden" name="output" value="xml_no_dtd" /><input type="hidden" name="ie" value="UTF-8" /><input type="hidden" name="oe" value="UTF-8" /><input type="hidden" name="getfields" value="*" /><input type="hidden" name="requiredfields" value="" /><input type="hidden" name="filter" value="p" /></div>
</form><hr />
<div id="main-menu"><div><div><div>
	<ul>
<li><a href="http://opencard.praha.eu/jnp/en/about/index.xml" title="">About the Card</a></li>
<li><a href="http://opencard.praha.eu/jnp/en/uses/index.xml" title="Opencard can be used as a replacement season tram ticket for Prague public transport and enables payment of parking, identification in the Municipal Library of Prague and access to the services of the Portal of Prague.">Uses for the Card</a></li>
<li><a href="http://opencard.praha.eu/jnp/en/terms/index.xml" title="Conditions for Issue and Use of the card, Card Fee.">Terms</a></li>
<li><a href="http://opencard.praha.eu/jnp/en/how_to/index.xml" title="How to get the card. How to activate the service. What to do in cases of loss of card.">How to</a></li>
<li><a href="http://opencard.praha.eu/jnp/en/contacts/index.xml" title="Contact points and customer service phone lines which can be utilized for requests and questions regarding Opencard.">Contacts</a></li>
<li><a href="http://opencard.praha.eu/jnp/en/forms/index.xml" title="Download Opencard Application forms, Activation forms, Forms for changes of personal data.">Forms</a></li>
<li><a href="http://opencard.praha.eu/jnp/en/complaints/index.xml" title="Making a On-line Complain">On-line Complaints</a></li>
<li><a href="http://opencard.praha.eu/jnp/en/news/index.xml" title="News in Opencard project">News</a></li>
<li class="last"><a href="http://opencard.praha.eu/jnp/en/faq/index.xml" title="">FAQ</a></li>
</ul>
</div></div></div></div><hr />
<div id="pg">

<div id="content" class="content-and-sidebar">
<h1>How to obtain the card</h1>
	
<div id="article">
<ul class="faq">

<li class="qa   " id="faq-172845">
	<h2>How much does the card cost and how long is it valid for?</h2>
<p>Opencard is currently issued free of charge. The card is valid for 4 years. If the card holder loses or damages the card, he/she has to pay a handling charge of 200 czk for a replacement.</p></li>
<li class="qa   " id="faq-172844">
	<h2>Where can I obtain the card and how long does it take?</h2>
<p>You can apply for the card at the so called Opencard contact point. The contactless version is issued within approximately 7 days, the hybrid version within 3 weeks.</p></li>
<li class="qa   " id="faq-172846">
	<h2>What do I need for the application?</h2>
<p>For the application you need:</p>

<ul>
<li>Identity card or other proof of identity for verification of personal details</li>
<li>Colour passport size photograph, 3.5 cm x 4.5 cm</li>
<li>Completed Opencard application form and a signed “Agreement with processing of personal data”</li>
</ul>

<p>You can find more information in the section "I want the card"</p>

<p>You don’t have to&nbsp;complete the application form directly at the contact point; you can download it and complete&nbsp;it at home. You have to&nbsp;complete two copies, so you can keep one of them. Currently it has to be submitted in person.</p></li>
<li class="qa   " id="faq-172843">
	<h2>Can someone else apply for my Opencard on my behalf?</h2>
<p>Yes. Apart from the usual documents required (see previous answer), they have to bring to a contact point a copy of your ID, and your Power of Attorney that entitles them to apply on your behalf (sample copy; it doesn’t have to be authenticated by a public notary). The same documents have to be submitted on collection of the card. The Power of Attorney should be attached to the Application form. It is also necessary to have it on you when you come to collect the card on behalf of someone else.</p></li>
<li class="qa   last" id="faq-172842">
	<h2>Why is it not possible to arrange Opencard purely electronically or by post?</h2>
<p>It is necessary, at least once, either when applying or when collecting the card, to come to a contact point in person. Staff at the Opencard contact point need to verify your identity in order to prevent possible identity fraud. If you can’t or don’t want to come in person, someone else can apply for the card on your behalf. This person has to submit a copy of your ID and your Power of Attorney that entitles him/her to act on your behalf (it doesn’t have to be authenticated by a public notary).</p></li></ul></div>
<div id="side">
<h2><span><span>Table of Contents</span></span></h2>
<div class="data">

<ul id="expand-all">
<li><a href="#faq-172845">How much does the card cost?</a></li>
<li><a href="#faq-172844">Where can I obtain the card?</a></li>
<li><a href="#faq-172846">What do I need for the application?</a></li>
<li><a href="#faq-172843">Can someone else apply it on my behalf?</a></li>
<li><a href="#faq-172842">Why is it not possible to arrange Opencard electronically?</a></li>
</ul>

</div></div>
</div><div id="submenu">
<ul>

<li>
<a href="http://opencard.praha.eu/jnp/en/faq/index.xml">FAQ</a>
</li>

<li>
<strong>How to obtain card</strong>
</li>

<li>
<a href="http://opencard.praha.eu/jnp/en/faq/how_to_use/index.xml">How to use card</a>
</li>

<li>
<a href="http://opencard.praha.eu/jnp/en/faq/technology/index.xml">Technology and security</a>
</li>

<li>
<a href="http://opencard.praha.eu/jnp/en/faq/myths/index.xml">Myths and Misunderstandings</a>
</li>
</ul>
</div></div><hr />
<div id="useful-info"><div id="uil">

	<h2>Useful Information</h2>

	<div id="customer-center">
		<div class="data vcard">
			<h3 class="fn org">Customer centre opencard - Palác Adria</h3>
			
			
			<p class="adr"><span class="street-address">Palác Adria, Jungmannova 31,</span> <span class="rest-of-address"><span class="postal-code">110 00</span> <span class="locality">Prague 1</span></span></p>
			<p class="hours">
				<strong><abbr title="Monday">Mon</abbr>-<abbr title="Thursday">Thu</abbr></strong> <span>8a.m.-6p.m.</span>, <strong><abbr title="Friday">Fri</abbr></strong> <span>8a.m.-noon</span>
			</p>
		</div></div>

	<hr />

	<div id="block-line">
		<div class="data vcard">
			<h3 class="fn org">Phone Line for Card Blocking</h3>
			<p class="tel"><abbr title="+420210028111">210 028 111</abbr></p>
			
			
			<p class="hours">
				<strong><abbr title="Monday">Mon</abbr>-<abbr title="Sunday">Sun</abbr></strong> <span>9a.m.-6p.m.</span>
			</p>
		</div></div>

	<hr />

	<div id="info-line">
		<div class="data vcard">
			<h3 class="fn org">Customer Phone Line</h3>
			<p class="tel"><abbr title="+420224224224">224 224 224</abbr></p>
			<p class="email"><a href="mailto:info@praha.eu">info@praha.eu</a></p>
			
			<p class="hours">
				<strong><abbr title="Monday">Mon</abbr>-<abbr title="Friday">Fri</abbr></strong> <span>8:30a.m.-5p.m.</span>
			</p>
		</div></div>

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<div id="site-info"><div id="sil">
	<h2>About the Site</h2>
	<div>
		<ul id="site-links">
			
			<li><a href="http://opencard.praha.eu/jnp/en/site_info/contacts.html">Webmaster</a></li>
			<li><a href="http://opencard.praha.eu/jnp/en/site_info/accessibility.html">Accessibility Statement</a></li>
			
			<li><a href="http://opencard.praha.eu/jnp/en/site_info/sitemap/index.html">Site Map</a></li>
			<li><a href="http://opencard.praha.eu/jnp/en/news/index.rss">RSS</a></li>
			<li><a href="http://opencard.praha.eu/jnp/en/news/index.atom">Atom</a></li>
		</ul>
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<p>&copy; 2006-2008 Magistrát hl. m. Prahy</p></div>
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