<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd">
<html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en">
<head profile="/static/5918-1-PUB/none/profile/index.xml">
	<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
	<meta http-equiv="Content-Language" content="en" />

<title>Making a Complaint Due to Incorrect Printed Information (Opencard)</title>

<meta name="description" content="Opencard is a smart-card designed for Prague residents and visitors. It is issued by Prague City Hall. The aim of the project is to establish new ways of communication between the City and its citizens and less complicated and more convenient access to the services provided by the City." />
<meta http-equiv="Content-Script-Type" content="text/javascript" />
	<meta http-equiv="Content-Style-Type" content="text/css" />
<style type="text/css" media="screen" title="Styl pro obrazovku"><!--/*--><![CDATA[/*><!--*/
	@import '/static/5918-1-PUB/none/css/subpage.css';
/*]]>*/--></style>
<link href="/public/bc/5/b5/1137_4_print.css" rel="stylesheet" media="print" type="text/css" />

<!--[if IE 7]>
<style type="text/css" media="screen">
#all { width: 980px; }
</style>
<![endif]-->
<!--[if IE 6]>
<link href="/public/67/cc/1a/1145_4_subpage.ie6.css" rel="stylesheet" media="screen" type="text/css" />
<![endif]-->
<!--[if lt IE 6]>
<link href="/public/5b/8c/90/1143_4_subpage.ie55.css" rel="stylesheet" media="screen" type="text/css" />
<![endif]--></head>
<body class="language-version-en"><div id="all">
<div id="site-basics"><div><div><div>
	<p><strong>Opencard: Your Convenience Card</strong></p>
	<a id="home-link" href="http://opencard.praha.eu/jnp/en/home/index.xml" rel="start home">Home Page<span></span></a>
	<a id="portal-link" href="http://www.praha.eu/jnp/en/home/index.xml">Portal of Prague<span></span></a>
<a id="lang" href="http://opencard.praha.eu/jnp/cz/home/index.xml" lang="cs" xml:lang="cs">Česky</a></div></div></div></div><ul id="micronav">
	<li><a href="#main-menu">Main Menu</a></li>
	<li><a href="#content">Content</a></li>
	<li><a href="#useful-info">Useful Information</a></li>
	<li><a href="#site-info">About the Site</a></li>
</ul><form id="search" method="get" action="http://opencard.praha.eu/jnp/en/search/index$1160.xml">
	<h2><label for="q">Search:</label></h2>
	<div><input id="q" name="q" type="text" /><input type="submit" id="sq" value="Search" /><span class="reset"></span><input type="hidden" name="site" value="opencard_en" /><input type="hidden" name="client" value="cz_frontend" /><input type="hidden" name="output" value="xml_no_dtd" /><input type="hidden" name="ie" value="UTF-8" /><input type="hidden" name="oe" value="UTF-8" /><input type="hidden" name="getfields" value="*" /><input type="hidden" name="requiredfields" value="" /><input type="hidden" name="filter" value="p" /></div>
</form><hr />
<div id="main-menu"><div><div><div>
	<ul>
<li><a href="http://opencard.praha.eu/jnp/en/about/index.xml" title="">About the Card</a></li>
<li><a href="http://opencard.praha.eu/jnp/en/uses/index.xml" title="Opencard can be used as a replacement season tram ticket for Prague public transport and enables payment of parking, identification in the Municipal Library of Prague and access to the services of the Portal of Prague.">Uses for the Card</a></li>
<li><a href="http://opencard.praha.eu/jnp/en/terms/index.xml" title="Conditions for Issue and Use of the card, Card Fee.">Terms</a></li>
<li><a href="http://opencard.praha.eu/jnp/en/how_to/index.xml" title="How to get the card. How to activate the service. What to do in cases of loss of card.">How to</a></li>
<li><a href="http://opencard.praha.eu/jnp/en/contacts/index.xml" title="Contact points and customer service phone lines which can be utilized for requests and questions regarding Opencard.">Contacts</a></li>
<li><a href="http://opencard.praha.eu/jnp/en/forms/index.xml" title="Download Opencard Application forms, Activation forms, Forms for changes of personal data.">Forms</a></li>
<li><a href="http://opencard.praha.eu/jnp/en/complaints/index.xml" title="Making a On-line Complain">On-line Complaints</a></li>
<li><a href="http://opencard.praha.eu/jnp/en/news/index.xml" title="News in Opencard project">News</a></li>
<li class="last"><a href="http://opencard.praha.eu/jnp/en/faq/index.xml" title="">FAQ</a></li>
</ul>
</div></div></div></div><hr />
<div id="pg">

<div id="content">
<h1>Making a Complaint Due to Incorrect Printed Information</h1>
	
<div id="article">
<p>Before you send the form, it is necessary to complete all the fields that are <em>compulsory</em>, and marked with a star. In order to make communication easier, also complete the fields for <em>mobile phone</em> and <em>e-mail address.</em></p><ul>
<li>If the postal address agrees with the address stated in the original application, the card will be sent to the address stated in the form.</li>
<li>In case some of the stated data doesn’t agree with the data stated on the original application, the new card will not be issued without resolving the situation with the applicant. If the original card has the correct printed data, the new card will not be issued.</li></ul>
<p>The original card will be blocked, and the holder is obliged to either hand it in Adria Palace, or to send it to the address:</p>
<p>Podatelna (Registry) MHMP<br/>
Mariánské nám. 2<br/>
Praha 1, 110&nbsp;01</p>
<p><strong>By making a claim due to incorrect print, I&nbsp;also wish to apply for the issue of the new card. The original Application form will be used; its number is stated in this form.</strong></p>

<form action="http://opencard.praha.eu/jnp/en/complaints/printing/index$1123.xml" method="post" class="structured">
<fieldset>
<div>
	<label for="occ-requestNumber">Number of application <strong>(obligatory, 6 digits, including zeros at the beginning)</strong></label><br />
	<input type="text" name="requestNumber" value="" id="occ-requestNumber" maxlength="6" />
</div>
<div>
	<label for="occ-firstName">Name of applicant <strong>(obligatory)</strong></label><br />
	<input type="text" name="firstName" value="" id="occ-firstName" />
</div>
<div>
	<label for="occ-lastName">Surname of applicant <strong>(obligatory)</strong></label><br />
	<input type="text" name="lastName" value="" id="occ-lastName" />
</div>
</fieldset>

<fieldset>
<div class="street-address-input">
<div class="street-address-input-1">
	<label for="occ-street">Street <strong>(obligatory)</strong></label><br />
	<input type="text" name="street" value="" id="occ-street" />
</div>
<div class="street-address-input-2">
	<label for="occ-houseNumber">House no. <strong>(obligatory)</strong></label><br />
	<input type="text" name="houseNumber" value="" id="occ-houseNumber" />
</div>
<div class="street-address-input-3">
	<label for="occ-localNumber">Orientation no.</label><br />
	<input type="text" name="localNumber" value="" id="occ-localNumber" />
</div>
<span class="reset"></span></div>
<div class="city-address-input">
<div class="city-address-input-1">
	<label for="occ-location">City <strong>(obligatory)</strong></label><br />
	<input type="text" name="location" value="" id="occ-location" />
</div>
<div class="city-address-input-2">
	<label for="occ-zipCode">Postcode <strong>(obligatory)</strong></label><br />
	<input type="text" name="zipCode" value="" id="occ-zipCode" />
</div>
<span class="reset"></span></div>
<div class="short">
	<label for="occ-country">State <strong>(obligatory)</strong></label><br />
	<input type="text" name="country" value="Czech republic" id="occ-country" />
</div>
</fieldset>

<fieldset>
<h2>For possible contact <strong>(optional)</strong></h2>
<div>
	<label for="occ-gsm">Mobile phone</label><br />
	<input type="text" name="gsm" value="" id="occ-gsm" />
</div>
<div>
	<label for="occ-email">Email address</label><br />
	<input type="text" name="email" value="" id="occ-email" />
</div>
<div>
	<label for="occ-report">Subject of complaint <em>(Brief description of the mistake)</em></label><br />
	<textarea name="report" id="occ-report" cols="40" rows="7"></textarea>
</div>
</fieldset>

<div class="submit">
<input type="submit" value="Submit" id="submit" />
<input type="hidden" name="language" value="EN" />
</div>
</form>

</div>
</div><div id="submenu">
<ul>

<li>
<a href="http://opencard.praha.eu/jnp/en/complaints/index.xml">On-line Complaints</a>
</li>

<li>
<strong>Complaint Due to Incorrect Printed Information</strong>
</li>

<li>
<a href="http://opencard.praha.eu/jnp/en/complaints/delayed_receive/index.xml">You Didn’t Receive Opencard by Post within 21 Days?</a>
</li>
</ul>
</div></div><hr />
<div id="useful-info"><div id="uil">

	<h2>Useful Information</h2>

	<div id="customer-center">
		<div class="data vcard">
			<h3 class="fn org">Customer centre opencard - Palác Adria</h3>
			
			
			<p class="adr"><span class="street-address">Palác Adria, Jungmannova 31,</span> <span class="rest-of-address"><span class="postal-code">110 00</span> <span class="locality">Prague 1</span></span></p>
			<p class="hours">
				<strong><abbr title="Monday">Mon</abbr>-<abbr title="Thursday">Thu</abbr></strong> <span>8a.m.-6p.m.</span>, <strong><abbr title="Friday">Fri</abbr></strong> <span>8a.m.-noon</span>
			</p>
		</div></div>

	<hr />

	<div id="block-line">
		<div class="data vcard">
			<h3 class="fn org">Phone Line for Card Blocking</h3>
			<p class="tel"><abbr title="+420210028111">210 028 111</abbr></p>
			
			
			<p class="hours">
				<strong><abbr title="Monday">Mon</abbr>-<abbr title="Sunday">Sun</abbr></strong> <span>9a.m.-6p.m.</span>
			</p>
		</div></div>

	<hr />

	<div id="info-line">
		<div class="data vcard">
			<h3 class="fn org">Customer Phone Line</h3>
			<p class="tel"><abbr title="+420224224224">224 224 224</abbr></p>
			<p class="email"><a href="mailto:info@praha.eu">info@praha.eu</a></p>
			
			<p class="hours">
				<strong><abbr title="Monday">Mon</abbr>-<abbr title="Friday">Fri</abbr></strong> <span>8:30a.m.-5p.m.</span>
			</p>
		</div></div>

</div></div><hr />
<div id="site-info"><div id="sil">
	<h2>About the Site</h2>
	<div>
		<ul id="site-links">
			
			<li><a href="http://opencard.praha.eu/jnp/en/site_info/contacts.html">Webmaster</a></li>
			<li><a href="http://opencard.praha.eu/jnp/en/site_info/accessibility.html">Accessibility Statement</a></li>
			
			<li><a href="http://opencard.praha.eu/jnp/en/site_info/sitemap/index.html">Site Map</a></li>
			<li><a href="http://opencard.praha.eu/jnp/en/news/index.rss">RSS</a></li>
			<li><a href="http://opencard.praha.eu/jnp/en/news/index.atom">Atom</a></li>
		</ul>
		<hr />
		<div id="legal-note">
<p>&copy; 2006-2008 Magistrát hl. m. Prahy</p></div>
	</div>
</div></div>
<!--[if IE 6]>
<script type="text/javascript">
(function(){try{document.execCommand("BackgroundImageCache",false,true);}catch(e){};})();
</script>
<![endif]-->


<script type="text/javascript">
	var gaJsHost = "";
	if ("https:" == document.location.protocol) {
		gaJsHost = "https://ssl.";
	} else {
		gaJsHost = "http://www.";
	}
	document.write(unescape("%3Cscript src='" + gaJsHost + "google-analytics.com/ga.js' type='text/javascript'%3E%3C/script%3E"));
	document.write(unescape("%3Cscript src='/public/20/eb/7e/451_4_ga_set.js' type='text/javascript'%3E%3C/script%3E"));
</script>
</div></body>
</html>
<!--
__ETN_.O.K.__
-->
