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<title>You Didn’t Receive Opencard by Post within 21 Days? (Opencard)</title>

<meta name="description" content="Opencard is a smart-card designed for Prague residents and visitors. It is issued by Prague City Hall. The aim of the project is to establish new ways of communication between the City and its citizens and less complicated and more convenient access to the services provided by the City." />
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<div id="site-basics"><div><div><div>
	<p><strong>Opencard: Your Convenience Card</strong></p>
	<a id="home-link" href="http://opencard.praha.eu/jnp/en/home/index.xml" rel="start home">Home Page<span></span></a>
	<a id="portal-link" href="http://www.praha.eu/jnp/en/home/index.xml">Portal of Prague<span></span></a>
<a id="lang" href="http://opencard.praha.eu/jnp/cz/home/index.xml" lang="cs" xml:lang="cs">Česky</a></div></div></div></div><ul id="micronav">
	<li><a href="#main-menu">Main Menu</a></li>
	<li><a href="#content">Content</a></li>
	<li><a href="#useful-info">Useful Information</a></li>
	<li><a href="#site-info">About the Site</a></li>
</ul><form id="search" method="get" action="http://opencard.praha.eu/jnp/en/search/index$1160.xml">
	<h2><label for="q">Search:</label></h2>
	<div><input id="q" name="q" type="text" /><input type="submit" id="sq" value="Search" /><span class="reset"></span><input type="hidden" name="site" value="opencard_en" /><input type="hidden" name="client" value="cz_frontend" /><input type="hidden" name="output" value="xml_no_dtd" /><input type="hidden" name="ie" value="UTF-8" /><input type="hidden" name="oe" value="UTF-8" /><input type="hidden" name="getfields" value="*" /><input type="hidden" name="requiredfields" value="" /><input type="hidden" name="filter" value="p" /></div>
</form><hr />
<div id="main-menu"><div><div><div>
	<ul>
<li><a href="http://opencard.praha.eu/jnp/en/about/index.xml" title="">About the Card</a></li>
<li><a href="http://opencard.praha.eu/jnp/en/uses/index.xml" title="Opencard can be used as a replacement season tram ticket for Prague public transport and enables payment of parking, identification in the Municipal Library of Prague and access to the services of the Portal of Prague.">Uses for the Card</a></li>
<li><a href="http://opencard.praha.eu/jnp/en/terms/index.xml" title="Conditions for Issue and Use of the card, Card Fee.">Terms</a></li>
<li><a href="http://opencard.praha.eu/jnp/en/how_to/index.xml" title="How to get the card. How to activate the service. What to do in cases of loss of card.">How to</a></li>
<li><a href="http://opencard.praha.eu/jnp/en/contacts/index.xml" title="Contact points and customer service phone lines which can be utilized for requests and questions regarding Opencard.">Contacts</a></li>
<li><a href="http://opencard.praha.eu/jnp/en/forms/index.xml" title="Download Opencard Application forms, Activation forms, Forms for changes of personal data.">Forms</a></li>
<li><a href="http://opencard.praha.eu/jnp/en/complaints/index.xml" title="Making a On-line Complain">On-line Complaints</a></li>
<li><a href="http://opencard.praha.eu/jnp/en/news/index.xml" title="News in Opencard project">News</a></li>
<li class="last"><a href="http://opencard.praha.eu/jnp/en/faq/index.xml" title="">FAQ</a></li>
</ul>
</div></div></div></div><hr />
<div id="pg">

<div id="content">
<h1>You Didn’t Receive Opencard by Post within 21 Days?</h1>
	
<div id="article">
<p>Did you request for your Opencard to be sent by <strong>post</strong>, and have <strong>not received it</strong> yet? Has it been over <strong>four weeks</strong> (the contactless chip card), or <strong>seven weeks</strong> (the card with contact chip)? Please, <strong>inform us</strong> by completing and submitting the following form.</p>
<p>Thank you for your cooperation.</p>

<form action="http://opencard.praha.eu/jnp/en/complaints/delayed_receive/index$1093.xml" method="post" class="structured">
<fieldset>
<div>
	<label for="occ-requestNumber">Number of application <strong>(obligatory, 6 digits, including zeros at the beginning)</strong></label><br />
	<input type="text" name="requestNumber" value="" id="occ-requestNumber" maxlength="6" />
</div>
</fieldset>

<fieldset>
<div>
	<label for="occ-firstName">Name of applicant <strong>(obligatory)</strong></label><br />
	<input type="text" name="firstName" value="" id="occ-firstName" />
</div>
<div>
	<label for="occ-lastName">Surname of applicant <strong>(obligatory)</strong></label><br />
	<input type="text" name="lastName" value="" id="occ-lastName" />
</div>
</fieldset>

<fieldset>
<div class="street-address-input">
<div class="street-address-input-1">
	<label for="occ-street">Street <strong>(obligatory)</strong></label><br />
	<input type="text" name="street" value="" id="occ-street" />
</div>
<div class="street-address-input-2">
	<label for="occ-houseNumber">House no. <strong>(obligatory)</strong></label><br />
	<input type="text" name="houseNumber" value="" id="occ-houseNumber" />
</div>
<div class="street-address-input-3">
	<label for="occ-localNumber">Orientation no.</label><br />
	<input type="text" name="localNumber" value="" id="occ-localNumber" />
</div>
<span class="reset"></span></div>
<div class="city-address-input">
<div class="city-address-input-1">
	<label for="occ-location">City <strong>(obligatory)</strong></label><br />
	<input type="text" name="location" value="" id="occ-location" />
</div>
<div class="city-address-input-2">
	<label for="occ-zipCode">Postcode <strong>(obligatory)</strong></label><br />
	<input type="text" name="zipCode" value="" id="occ-zipCode" />
</div>
<span class="reset"></span></div>
<div class="short">
	<label for="occ-country">State <strong>(obligatory)</strong></label><br />
	<input type="text" name="country" value="Czech republic" id="occ-country" />
</div>
</fieldset>

<fieldset>
<h2>Correspondence Address</h2>
<div class="checkbox">
	<input type="checkbox" name="corAddress" value="ano" id="occ-corAddress"  />
	<label for="occ-corAddress">Agrees correspondence address with permanent residency? <strong>(obligatory)</strong></label>
</div>
<div class="street-address-input">
<div class="street-address-input-1">
	<label for="occ-corStreet">Street</label><br />
	<input type="text" name="corStreet" value="" id="occ-corStreet" class="w15" />
</div>
<div class="street-address-input-2">
	<label for="occ-corHouseNumber">House no.</label><br />
	<input type="text" name="corHouseNumber" value="" id="occ-corHouseNumber" class="w5" />
</div>
<div class="street-address-input-3">
	<label for="occ-corLocalNumber">Orientation no.</label><br />
	<input type="text" name="corLocalNumber" value="" id="occ-corLocalNumber" class="w5" />
</div>
<span class="reset"></span></div>
<div class="city-address-input">
<div class="city-address-input-1">
	<label for="occ-corLocation">City</label><br />
	<input type="text" name="corLocation" value="" id="occ-corLocation" class="w15" />
</div>
<div class="city-address-input-2">
	<label for="occ-corZipCode">Postcode</label><br />
	<input type="text" name="corZipCode" value="" id="occ-corZipCode" />
</div>
<span class="reset"></span></div>
<div class="short">
	<label for="occ-corCountry">State</label><br />
	<input type="text" name="corCountry" value="Czech republic" id="occ-corCountry" />
</div>
</fieldset>

<fieldset>
<h2>For possible contact <strong>(optional)</strong></h2>
<div>
	<label for="occ-gsm">Mobile phone</label><br />
	<input type="text" name="gsm" value="" id="occ-gsm" />
</div>
<div>
	<label for="occ-email">Email address</label><br />
	<input type="text" name="email" value="" id="occ-email" />
</div>
</fieldset>

<fieldset>
<div>
	<label for="occ-requestDate">Date of  application submission</label><br />
	<input type="text" name="requestDate" value="" id="occ-requestDate" />
</div>
</fieldset>

<div class="submit">
	<input type="submit" value="Submit" />
	<input type="hidden" name="language" value="language" />
</div>
</form>

</div>
</div><div id="submenu">
<ul>

<li>
<a href="http://opencard.praha.eu/jnp/en/complaints/index.xml">On-line Complaints</a>
</li>

<li>
<a href="http://opencard.praha.eu/jnp/en/complaints/printing/index.xml">Complaint Due to Incorrect Printed Information</a>
</li>

<li>
<strong>You Didn’t Receive Opencard by Post within 21 Days?</strong>
</li>
</ul>
</div></div><hr />
<div id="useful-info"><div id="uil">

	<h2>Useful Information</h2>

	<div id="customer-center">
		<div class="data vcard">
			<h3 class="fn org">Customer centre opencard - Palác Adria</h3>
			
			
			<p class="adr"><span class="street-address">Palác Adria, Jungmannova 31,</span> <span class="rest-of-address"><span class="postal-code">110 00</span> <span class="locality">Prague 1</span></span></p>
			<p class="hours">
				<strong><abbr title="Monday">Mon</abbr>-<abbr title="Thursday">Thu</abbr></strong> <span>8a.m.-6p.m.</span>, <strong><abbr title="Friday">Fri</abbr></strong> <span>8a.m.-noon</span>
			</p>
		</div></div>

	<hr />

	<div id="block-line">
		<div class="data vcard">
			<h3 class="fn org">Phone Line for Card Blocking</h3>
			<p class="tel"><abbr title="+420210028111">210 028 111</abbr></p>
			
			
			<p class="hours">
				<strong><abbr title="Monday">Mon</abbr>-<abbr title="Sunday">Sun</abbr></strong> <span>9a.m.-6p.m.</span>
			</p>
		</div></div>

	<hr />

	<div id="info-line">
		<div class="data vcard">
			<h3 class="fn org">Customer Phone Line</h3>
			<p class="tel"><abbr title="+420224224224">224 224 224</abbr></p>
			<p class="email"><a href="mailto:info@praha.eu">info@praha.eu</a></p>
			
			<p class="hours">
				<strong><abbr title="Monday">Mon</abbr>-<abbr title="Friday">Fri</abbr></strong> <span>8:30a.m.-5p.m.</span>
			</p>
		</div></div>

</div></div><hr />
<div id="site-info"><div id="sil">
	<h2>About the Site</h2>
	<div>
		<ul id="site-links">
			
			<li><a href="http://opencard.praha.eu/jnp/en/site_info/contacts.html">Webmaster</a></li>
			<li><a href="http://opencard.praha.eu/jnp/en/site_info/accessibility.html">Accessibility Statement</a></li>
			
			<li><a href="http://opencard.praha.eu/jnp/en/site_info/sitemap/index.html">Site Map</a></li>
			<li><a href="http://opencard.praha.eu/jnp/en/news/index.rss">RSS</a></li>
			<li><a href="http://opencard.praha.eu/jnp/en/news/index.atom">Atom</a></li>
		</ul>
		<hr />
		<div id="legal-note">
<p>&copy; 2006-2008 Magistrát hl. m. Prahy</p></div>
	</div>
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