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<title>Security and Personal Data (Opencard)</title>

<meta name="description" content="Opencard is a smart-card designed for Prague residents and visitors. It is issued by Prague City Hall. The aim of the project is to establish new ways of communication between the City and its citizens and less complicated and more convenient access to the services provided by the City." />
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<div id="site-basics"><div><div><div>
	<p><strong>Opencard: Your Convenience Card</strong></p>
	<a id="home-link" href="http://opencard.praha.eu/jnp/en/home/index.xml" rel="start home">Home Page<span></span></a>
	<a id="portal-link" href="http://www.praha.eu/jnp/en/home/index.xml">Portal of Prague<span></span></a>
<a id="lang" href="http://opencard.praha.eu/jnp/cz/home/index.xml" lang="cs" xml:lang="cs">Česky</a></div></div></div></div><ul id="micronav">
	<li><a href="#main-menu">Main Menu</a></li>
	<li><a href="#content">Content</a></li>
	<li><a href="#useful-info">Useful Information</a></li>
	<li><a href="#site-info">About the Site</a></li>
</ul><form id="search" method="get" action="http://opencard.praha.eu/jnp/en/search/index$1160.xml">
	<h2><label for="q">Search:</label></h2>
	<div><input id="q" name="q" type="text" /><input type="submit" id="sq" value="Search" /><span class="reset"></span><input type="hidden" name="site" value="opencard_en" /><input type="hidden" name="client" value="cz_frontend" /><input type="hidden" name="output" value="xml_no_dtd" /><input type="hidden" name="ie" value="UTF-8" /><input type="hidden" name="oe" value="UTF-8" /><input type="hidden" name="getfields" value="*" /><input type="hidden" name="requiredfields" value="" /><input type="hidden" name="filter" value="p" /></div>
</form><hr />
<div id="main-menu"><div><div><div>
	<ul>
<li><a href="http://opencard.praha.eu/jnp/en/about/index.xml" title="">About the Card</a></li>
<li><a href="http://opencard.praha.eu/jnp/en/uses/index.xml" title="Opencard can be used as a replacement season tram ticket for Prague public transport and enables payment of parking, identification in the Municipal Library of Prague and access to the services of the Portal of Prague.">Uses for the Card</a></li>
<li><a href="http://opencard.praha.eu/jnp/en/terms/index.xml" title="Conditions for Issue and Use of the card, Card Fee.">Terms</a></li>
<li><a href="http://opencard.praha.eu/jnp/en/how_to/index.xml" title="How to get the card. How to activate the service. What to do in cases of loss of card.">How to</a></li>
<li><a href="http://opencard.praha.eu/jnp/en/contacts/index.xml" title="Contact points and customer service phone lines which can be utilized for requests and questions regarding Opencard.">Contacts</a></li>
<li><a href="http://opencard.praha.eu/jnp/en/forms/index.xml" title="Download Opencard Application forms, Activation forms, Forms for changes of personal data.">Forms</a></li>
<li><a href="http://opencard.praha.eu/jnp/en/complaints/index.xml" title="Making a On-line Complain">On-line Complaints</a></li>
<li><a href="http://opencard.praha.eu/jnp/en/news/index.xml" title="News in Opencard project">News</a></li>
<li class="last"><a href="http://opencard.praha.eu/jnp/en/faq/index.xml" title="">FAQ</a></li>
</ul>
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<div id="content" class="content-and-sidebar">
<h1>Security and Personal Data</h1>
	
<div id="article">
<h2>Opencard security</h2>
<p>Opencard is secured like every other credit card. Every card has a <strong>unique number</strong> assigned by the card issuer, which is linked with the card holder. The contact chip card is also secured with a <strong>PIN code</strong> and a <strong>technical certificate</strong> for <strong>secure communication</strong> on the internet.</p>

<h2>Possibility of abuse</h2>
<p><strong>There are potential risks of misuse due to the nature of certain card services.</strong></p>
<ul>
	<li>If you use the card for parking payment, there is a risk that your parking voucher could be used for payment of parking meter fees by someone finding the card. If the finder attempts to exchange the parking voucher points for cash at a contact point, the cash will not be given to them.</li>
	<li>In the Municipal library, the card holder is identified not only electronically but also by their photograph. If the appearance of the person doesn’t correspond with the photograph, the Municipal library staff will ask for further proof of identity.</li>
	<li>Authorisation using the PIN is needed for access to the Portal of Prague. If the finder doesn’t know it, they can’t use the card to access the Portal.</li>
	<li>The public transport voucher cannot be abused because inspectors always check appearance. They also have a blacklist of blocked cards in their microform readers. They are entitled to withhold a blocked card.</li>
</ul>

<h2>Personal information on Opencard</h2>
<p><strong>The first name, surname</strong> and <strong>a photograph</strong> of the card holder are printed on the card. This data serves for the <strong>verification of the card holder’s identity</strong> during some operations such as public transport inspections. <strong>Date of birth</strong> is recorded in the <strong>contactless chip</strong> because this is needed when applying for the age-related discount.&nbsp;This data is encrypted and accessible only with the use of an authorised microform reader.</p>

<h3>Opencard files the following card holder’s data:</h3>
<ul>
	<li><strong>First name, surname, date of birth, and contact data</strong> <strong>are stored in the</strong> <strong>operator’s</strong> <strong>database.&nbsp;</strong></li>
	<li><strong>Photographs</strong> of card holders are <strong>not stored</strong>. They are only used to print on the card, and afterwards they are destroyed.</li>
	<li><strong>Contact data</strong> serves for day-to-day communication with card holders, e.g. to inform them that the card has already been produced and is ready to be collected, for notification about new possibilities of use, for information regarding the life cycle of cards.</li>
	<li>The card holder can apply for the <strong>deletion of his/her personal data</strong> from the database, and this also means that the card is cancelled. The application has to be submitted in writing at an Opencard <a href="http://opencard.praha.eu/jnp/en/-publish-opencard-en-contacts.xml">contact point.</a></li>
</ul>

<p>Personal data of the applicant will be processed in compliance with the Declaration on processing personal data.</p></div>
<div id="side">
<h2><span><span>Lost Opencard you have to block</span></span></h2>
<div class="data">
<p><strong>If you lose the card or if it is stolen</strong>, you have to block the Opencard immediately using the phone line for <strong>card blocking +420&nbsp;210&nbsp;028&nbsp;111</strong>. The line operates from <strong>9 a.m. to 6 p.m</strong>. The card is blocked within 24 hours of notification.</p>

<p>You can also come to the <strong><a href="http://opencard.praha.eu/jnp/cz/kontakty/index.xml">contact point</a></strong> and complete an<strong><a href="/public/80/af/c5/172619_4_zadost_o_zmenu_stavu_karty_2._01.pdf">  Application form for Opencard status change</a></strong> (available only in Czech). You can also immediately apply for a new card.</p></div></div>
</div><div id="submenu">
<ul>

<li>
<a href="http://opencard.praha.eu/jnp/en/about/index.xml">About the Card</a>
</li>

<li>
<a href="http://opencard.praha.eu/jnp/en/about/how_card_works.xml">How the Card Works</a>
</li>

<li>
<a href="http://opencard.praha.eu/jnp/en/about/how_to_handle_card.xml">How to Handle the Card</a>
</li>

<li>
<strong>Security and Personal Data</strong>
</li>
</ul>
</div></div><hr />
<div id="useful-info"><div id="uil">

	<h2>Useful Information</h2>

	<div id="customer-center">
		<div class="data vcard">
			<h3 class="fn org">Customer centre opencard - Palác Adria</h3>
			
			
			<p class="adr"><span class="street-address">Palác Adria, Jungmannova 31,</span> <span class="rest-of-address"><span class="postal-code">110 00</span> <span class="locality">Prague 1</span></span></p>
			<p class="hours">
				<strong><abbr title="Monday">Mon</abbr>-<abbr title="Thursday">Thu</abbr></strong> <span>8a.m.-6p.m.</span>, <strong><abbr title="Friday">Fri</abbr></strong> <span>8a.m.-noon</span>
			</p>
		</div></div>

	<hr />

	<div id="block-line">
		<div class="data vcard">
			<h3 class="fn org">Phone Line for Card Blocking</h3>
			<p class="tel"><abbr title="+420210028111">210 028 111</abbr></p>
			
			
			<p class="hours">
				<strong><abbr title="Monday">Mon</abbr>-<abbr title="Sunday">Sun</abbr></strong> <span>9a.m.-6p.m.</span>
			</p>
		</div></div>

	<hr />

	<div id="info-line">
		<div class="data vcard">
			<h3 class="fn org">Customer Phone Line</h3>
			<p class="tel"><abbr title="+420224224224">224 224 224</abbr></p>
			<p class="email"><a href="mailto:info@praha.eu">info@praha.eu</a></p>
			
			<p class="hours">
				<strong><abbr title="Monday">Mon</abbr>-<abbr title="Friday">Fri</abbr></strong> <span>8:30a.m.-5p.m.</span>
			</p>
		</div></div>

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	<h2>About the Site</h2>
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			<li><a href="http://opencard.praha.eu/jnp/en/site_info/contacts.html">Webmaster</a></li>
			<li><a href="http://opencard.praha.eu/jnp/en/site_info/accessibility.html">Accessibility Statement</a></li>
			
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			<li><a href="http://opencard.praha.eu/jnp/en/news/index.atom">Atom</a></li>
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<p>&copy; 2006-2008 Magistrát hl. m. Prahy</p></div>
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