Opencard: Your Convenience Card

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How Not to Handle Card

You must not bend, break or otherwise mechanically damage Opencard. The card also must not be exposed to temperatures below – 10 °C or higher than 40 °C or to the effects of alternating electric or magnetic fields.

You can’t exchange your card for free in following cases:

  • The card is visibly damaged (partially broken, has a cut,  deformed)

    celistvost

  • Integrity of the card is damaged (has a hole, cut, is partially or fully broken)

    poskozena

  • Card is bent  (If the card lies on the table, the bend is bigger than 2 mm in one place)
  • ohnuta

  • There are notches and hollows on the surface of the card  (when you run your nail on the surface, it gets stuck)

    vrypy


Useful Information

Customer centre opencard - Palác Adria

Palác Adria, Jungmannova 31, 110 00 Prague 1

Mon and Wed 08:30 a.m.-08:00 p.m., Tue and Thu 08:30 a.m.-06:00 p.m., Fri 08:30 a.m.-noon


Line for blocking Opencard

210 028 111

Mon-Fri 9:00 a.m.-06:00 p.m.


Infoline

12444

Mon-Fri 8:30 a.m.-05:00 p.m.

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